3M respects your right to privacy. This policy summarises what personally identifiable information we may collect, and how we might use this information. This policy also describes other important topics relating to your privacy.
It is 3M policy to comply with all applicable privacy and data protection laws. This commitment reflects the value we place on earning and keeping the trust of our employees, customers, business partners and others who share their personal information with us.
This Policy applies, in general, to all websites operated by or on behalf of 3M and its business units worldwide (each a ‘3M website’).
Although this Policy applies to all 3M websites generally, each 3M website has a different purpose and different features. If additional or different disclosures are required with respect to a specific 3M website, we will provide those disclosures on the site itself or in a separate website privacy statement (‘Website Privacy Statement’) posted on that site. Each individual disclosure or Website Privacy Statement supplements and amends this Policy, but only with respect to the 3M website on which it is posted.
By using a 3M website or providing personal information to us, you are consenting to the collection, use and disclosure of your personal information as described in this Policy and any applicable Country or Website Privacy Statements.
If you do not consent to the collection, use and disclosure of your personal information as described in this Policy (and any applicable Country or Website Privacy Statements), do not use 3M websites or Contact 3M/Contact Us forms.
To the extent required by applicable law, whenever 3M collects personal information on a 3M website, 3M will:
• provide timely and appropriate notice to you about its data practices;
• collect, use, disclose and transfer your personal information only with your consent, which may be express or implied, depending on the sensitivity of the personal information, legal requirements, and other factors;
• collect your personal information only for specific, limited purposes. The information we collect will be relevant, adequate and not excessive for the purposes for which it is collected;
• process your personal information in a manner consistent with the purposes for which it was originally collected or to which you have subsequently consented;
• take commercially reasonable steps to ensure that your personal information is reliable for its intended use, accurate, complete, and, where necessary, kept up-to-date;
• not use your personal information for direct marketing purposes without giving you an opportunity to “opt-out”; and
• take appropriate measures, by contract or otherwise, to provide adequate protection for personal information that is disclosed to a third party or transferred to another country, including transfers within 3M.
When you access and use a 3M website, there are 3 ways we may collect information about you:
1. Information Sent to Us by Your Web Browser
3M collects information that is sent to us automatically by your web browser. This information typically includes the IP address of your internet service provider, the name of your operating system (such as Macintosh® or Windows®) and the name and version of your browser (such as Internet Explorer® or Netscape®). The information we receive depends on the settings of your web browser. Please check your browser if you want to learn what information your browser sends or how to change your settings.
The information provided by your browser does not identify you personally. We use this information to create statistics that help us improve our sites and make them more compatible with the technology used by our online visitors.
2. Information Collected By Placing a ‘Cookie’ On Your Computer
3M may obtain information about you by installing a ‘tag’ on your computer’s hard drive. This tag is known as a ‘cookie’.
All of our 3M websites use ‘session cookies’. A session cookie is used to tag your computer with a computer-generated, unique identifier when you access our site. A session cookie does not identify you personally and expires after you close your browser. We use session cookies to collect statistical information about the ways visitors use our sites – which pages they visit, which links they use and how long they stay on each page. We analyse this information (known as ‘clickstream data’) in statistical form to better understand our visitors’ interests and needs to improve the content and functionality of our sites.
Some 3M websites also use ‘persistent cookies’. These cookies do not expire when you close your browser; they stay on your computer until you delete them. By assigning your computer a unique identifier, we are able to create a database of your previous choices and preferences, and in situations where these choices or preferences need to be collected again, they can be provided by us automatically, saving you time and effort. For example, after you make a purchase, if you decide to make another purchase, your shipping address will have been retained and will only need to be confirmed. If a 3M website uses ‘persistent cookies’ we will notify you in the Privacy Statement posted on that site.
If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. Although you are not required to accept cookies when you visit a 3M website, you may be unable to use all of the functionality of the site if your browser rejects our cookies.
3. Information You Knowingly and Voluntarily Provide
3M collects the information you knowingly and voluntarily provide when you use a 3M website, for example, the information you provide when you sign up to receive e-mail alerts, when you complete a survey, or when you ask us a question or e-mail feedback. In many cases, this information will be personal information.
3M uses this information for the purposes for which you provide it. For example, if you provide your e-mail address when you sign up to receive e-mail alerts, we use your e-mail address to deliver the e-mail alerts you request.
We may also use the information we collect on 3M websites for various business purposes such as customer service, fraud prevention, market research, improving our products and services and providing you and your company with information and offers we believe may be of interest to you. We may also remove all the personally identifiable information and use the rest for historical, statistical or scientific purposes.
Many of the 3M websites permit you to make choices about the use of your personal information. In most cases, we ask you to indicate your choices at the time and on the page where you provide your personal information.
3M will not sell personal information collected from its websites to mailing list brokers without your express consent.
3M may share your personal information with other 3M business units. When we do so, these other 3M business units will use your information in a manner consistent with the purposes for which it was originally collected (or to which you subsequently consented) and only as permitted under this Policy, any applicable Country or Website Privacy Statements, and all applicable privacy and data protection laws.
3M may also share your personal information with third parties we hire to perform support services for us. These third parties are required to use the personal information we share with them only to perform services on our behalf and to treat your personal information as strictly confidential.
In some cases, 3M may share your personal information with third parties who partner with us to provide products and services to our customers. When we do so, we will require our business partners to use the personal information we share with them in a manner consistent with the purposes for which it was originally collected (or to which you subsequently consented) and only as permitted under this Policy, any applicable Country or Website Privacy Statements, and all applicable privacy and data protection laws.
In certain, limited circumstances we may share or transfer personal information to unrelated third parties. For example, we may provide personal information to a third party (i) at your request; (ii) to comply with a legal requirement or court order; (iii) to investigate a possible crime, such as identity theft; (iv) in connection with the sale, purchase, merger, reorganisation, liquidation or dissolution of 3M or a 3M business unit; or (v) under similar circumstances. If such an event occurs, we will take appropriate steps to protect your personal information.
Many of our 3M websites permit you to make choices about the disclosure and/or transfer of your personal information. In most cases, we ask you to indicate your choices at the time and on the page where you provide your personal information.
Your personal information will generally be stored in 3M databases or databases maintained by our service providers. Most of these databases are stored on servers located in the United States. To the extent required by law, if your personal information will be transferred outside your country, an appropriate notice will be provided.
3M maintains reasonable safeguards to protect the confidentiality, security and integrity of your personal information. For example, we use secure socket layer (SSL) technology to transfer personal information over the internet. Although we use security measures to help protect your personal information against unauthorised disclosure, misuse or alteration, as is the case with all computer networks linked to the internet, we cannot guarantee the security of information provided over the internet and will not be responsible for breaches of security beyond our reasonable control.
3M retains the personal information collected on 3M websites as long as necessary to provide the services, products and information you request or as permitted by applicable law.
3M reserves the right to update or modify this Policy, at any time and without prior notice, by posting the revised version of this Policy on our 3M websites. We also reserve the right to update or modify our Country or Website Privacy Statements, at any time and without prior notice, by posting the revised Privacy Statement on the applicable 3M website. If we modify this Policy or any Privacy Statement, the modifications will only apply to the personal information we collect after we have posted the revised Policy or Privacy Statement on the applicable 3M website.
1. What does this Policy Cover?
By purchasing goods from 3M, communicating with 3M through email, by telephone, in writing or by using any of 3M’s other services, including 3M’s website, or by providing Personal Data to 3M, you agree to the collection, use and disclosure of your Personal Data in the manner described in this policy.
2. Collection Use and Storage of Personal Data
The types of Personal Data that 3M may collect from individuals will depend upon the particular transaction. The Personal Data collected by 3M may include but is not limited to the following :
Personal Data will, generally, only be collected and used for the primary purposes of:
3M discloses Personal Data:
3M does not disclose your Personal Data for any secondary purposes unless your consent has been given or if so permitted or required by the PDPA or other applicable laws and regulations.
3M will not sell or license any Personal Data that it collects from an individual.
There may be other situations where 3M may collect and use Personal Data, which are outside a person’s reasonable expectation. When this occurs, 3M is committed to providing the individual with an explanation for the possible use of the Personal Data when asking for the individual’s consent.
4. Consent and Limiting the Use and Process of your Personal Data
Save for the personal data which is necessary for the performance of contracts between you and 3M (for which you must provide the Personal Data failing which you may be in breach of contract and/or 3M may not be able to contract with you or fulfil its contractual obligation to you), you may choose whether or not to provide your Personal Data and (if already provided) may choose whether or not to consent or to withdraw or limit your consent for the collection, processing, use and disclosure of your Personal Data.
If you would like for 3M to cease the use, processing or disclosure of your Personal Data, kindly write to 3M at the address stated in paragraph 9 below. In this respect, 3M may not be able to provide you with the services requested for by yourself. If 3M does not have your written confirmation, 3M will deem that you have consented to the processing, use and disclosure of your Personal Data.
5. Access, Rectification or Updating your Personal Data
In ensuring that the Personal Data provided is processed, used and disclosed accurately, it is your responsibility to ensure that the Personal Data submitted by you (of yourself and/or others third parties as described in paragraph 2 above) is accurate and complete. Kindly update the data from time to time to ensure that the same is accurate.
To request access or if you have any enquiries, rectification, update and/or complaints regarding your Personal Data submitted to 3M previously, kindly write to 3M at the address stated in paragraph 9 below. In doing so, kindly provide sufficient information to enable 3M to verify your identity. You may also be charged with a fee for the processing of your said request wherein unless and until such fee is received by 3M, it will not be able to process your said request. 3M may on receipt of your request, either comply or refuse your request to access or rectify your Personal Data based on reasons which 3M shall state in its reply to you.
6. Anonymity when dealing with 3M
3M allows individuals the option not to identify themselves when dealing with it, where practicable.
7. Cross Border Disclosure
Any Personal Data provided to 3M may be transferred to, stored by or disclosed to an overseas recipient. For example, 3M may use a server hosted overseas to store data, which may include your Personal Data.
Your Personal Data may also be processed by employees or by other third parties operating outside of Malaysia, who works for 3M, or by the representatives and employees of 3M’s parent company.
8. Other Important Information
9. Further Information
3M Malaysia Privacy Officer
3M Malaysia Sdn Bhd
Level 8, Block F, Oasis Square,
No. 2, Jalan PJU 1A/7A,
47301 Petaling Jaya,
This Policy was last revised on September 6, 2015.