Note: If you are a healthcare professional, please email svoon@mmm.com for more information.
Purchasing
Fraud, price gouging and counterfeit products
We do not – and will not – tolerate price gouging, fraud, deception or other activities that unlawfully exploit the demand for critical 3M products during a pandemic. We’re working with law enforcement agencies around the world to aggressively pursue third parties that seek to take advantage of this crisis. As you may be aware, the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) implemented the Maximum Price Scheme to control price increase of essential items throughout the third phase of the Movement Control Order (MCO). To report any irresponsible traders to the Ministry, please WhatsApp KPDNHEP at +60192794317.
Additionally, if you have any concerns about potentially fraudulent activity please report them on our website link here.
In Malaysia, cup type, non-valve N95 respirators are products regulated by KPDNHEP and has a ceiling price of RM6.00 per piece. We have not raised the prices we charge for 3M respirators as a result of the COVID-19 outbreak, but we cannot control the prices other dealers charge for 3M respirators.
We recommend purchasing our respirators from 3M authorized distributors, as that offers the greatest assurance that you will receive authentic 3M products. In other words, we do not recommend purchasing respirators from unknown sellers on multi-party internet e-commerce platforms. Here are some tips to help avoid counterfeit products:
Production
3M is assessing all practical options to enhance our PPE manufacturing and supply chain capabilities, as well as, our associated product portfolios in order to further accelerate our ability to support COVID-19 response efforts.
Please email us your idea, and your submission will be routed to an appropriate contact within 3M. When entering information, please provide an explanation to the relevance to COVID-19 as appropriate.
Our Filtrete™ products are designed to be used in home HVAC systems. The filter material in a Filtrete™ filter performs very differently than an approved N95 respirator. It cannot achieve the fit or performance of a N95 respirator and modifying the furnace filter may damage the material and compromise the performance. 3M does not recommend or support the use of a Filtrete™ filter to make a respirator.
For information on the Coronavirus and recommended protection products, please consult the CDC.
For information on Coronavirus and airborne particles, visits the “Coronavirus and Important Things to know About Airborne Particles” article here.
Product use and shelf life
Note: If you are a healthcare professional, please email svoon@mmm.com for more information.
At this time, the World Health Organization (WHO) and the U.S. Centers for Disease Control and Prevention (CDC) have not made recommendations for respirator use by the general public. The CDC has recommended use of masks (not respirators) by members of the general public. More information on this can be found here.
As this is an evolving situation, we highly recommend that you consult local authorities and the WHO and CDC websites frequently for the most up-to-date information. Respirator use by the general public can be found here.